PERFORMANCE
MANAGEMENT

by Robert Bacal




Table of Contents

Preface (download as pdf file)

Chapter 1. Performance Management: An Overview
What's Wrong with This Picture?
Is There Hope?
Performance Management: What It Is
What Performance Management Is Not
What's the Payoff for Using Performance Management?
Manager's Checklist for Chapter 1
Download a pdf version of Chapter 1

Chapter 2. The Challenge of Performance Management
Why Do So Many People Try to Avoid Performance Management?
Criteria for a Performance Management Process That Works
When Performance Management Approaches Don't Work
Manager's Checklist for Chapter 2

Chapter 3. Performance Management as a System
What Is a System?
The Components of a Performance Management System
Where Performance Management Fits into the Big Picture
Manager's Checklist for Chapter 3

Chapter 4. Getting Ready: Preparing to Start the Process
Getting Your Information and Data
Preparing and Educating Staff
Manager's Checklist for Chapter 4

Chapter 5. Performance Planning
Some Issues
An Overview of the Performance Planning Process
The Performance Planning Meeting
The Follow-Up
An Optional Step: Action Planning
Manager's Checklist for Chapter 5

Chapter 6. Ongoing Performance Communication
The Purpose The Outcomes (Communication + Deliverables)
Formal Methods
Informal Methods
People Techniques
Communication in Action
Manager's Checklist for Chapter 6

Chapter 7. Data Gathering, Observing, and Documenting
Why Do We Gather Data and Observe?
What Do We Gather? What Do We Document?
Manager's Checklist for Chapter 7

Chapter 8. Three Approaches to Evaluating Performance
The Dilemma of Individual Performance Management Appraisal Rating Systems
Ranking Systems
Appraisal by Objectives and Standards
Manager's Checklist for Chapter 8

Chapter 9. The Performance Appraisal Meeting
What Makes the Process Work?
Preparing and Scheduling
The Appraisal Meeting
Manager's Checklist for Chapter 9

Chapter 10. Performance Diagnosis and Improvement: The Key to Success
Causes of Success and "Less than Success"
The Performance Diagnosis/Improvement Steps
The People Process
Manager's Checklist for Chapter 10

Chapter 11. Performance Management Discipline
The Meaning of Discipline
Principles of Disciplinary Action
The Purpose of Disciplinary Action/Consequences
The Progressive Discipline Steps
Disciplinary Process in Action
Manager's Checklist for Chapter 11

Chapter 12. Performance Management Variations
360 Feedback/Evaluation Techniques
Bi-directional Evaluation
Effectiveness Enhancement Systems
The "Using Your Head No System System"
Manager's Checklist for Chapter 12

Chapter 13. Questions Managers Ask
Links to Rewards and Pay for Performance
Performance Management and Staff Empowerment
Working within a Poor System
Do Staff Set Low Standards for Themselves?
Unrealistic Employee Ratings
The "I'm Too Busy to Do It" Excuse
Employee Preparation
Manager's Checklist for Chapter 13

Chapter 14. A People Process, People Techniques
Your People Mindset
Essential Interpersonal Skills
Manager's Checklist for Chapter 14

Chapter 15. Performance Management in Action
The First Step toward Improving Performance Management
Agreeing on Goals and Objectives
Planning Performance with Staff
Communicating about Progress and Solving Problems
Preparing for the Yearly Review
Reviewing and Evaluating
The Outcomes
Closing Comments
Manager's Checklist for Chapter 15

ISBN for this title: 0-07-071866-0



About the Author

Robert Bacal is the head of two companies, Bacal & Associates, a training and consulting firm, and the Institute for Cooperative Communication, a virtual company whose mission is to teach people how to research and develop instructional materials and to teach people how to communicate in more effective harmonious ways in the workplace and at home. He holds a graduate degree in applied psychology and has been teaching, training, providing consulting services, and writing on workplace issues for 20 years.

Visit Work911/Bacal & Associates, the author's extensive Web site.



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