HIGH MORALE WORKPLACE
by Anne Bruce
Preface (download as a pdf file)
Chapter 1. Business on Planet Earth, No Longer as We Know It
Chapter 2. The Effects of Globalization on Morale
Chapter 3. Keeping the People Who Keep Your Business in Business
Chapter 4. To Boost Morale, Alter the Environment
Chapter 5. Putting the Kibosh on Negativity
Chapter 6. The High Price of Low Morale: Six Morale Challenges and Six Toolkits
Chapter 7. Hard-Core Morale Cases
Chapter 8. Employees Want and Need a Manager Who Cares
Chapter 9. Winning Back Morale in Emotional Times—What to Do When Tragedy Strikes
Chapter 10. Engendering Hope, Trust, Faith, and Belief in a Better Tomorrow
ISBN for this title: 0-07-140618-2
Manager’s Challenge
Co-Creating a High-Performing Workplace
What Are You Doing to Build Morale?
Five Steps to Create High-Spirited Morale Boosters
Make Your Company More of a Community, Less of a Corporation
How Best-Run Companies Keep Their People Pumped Up
Manager’s Checklist for Chapter 1
Download pdf file of Chapter 1
But I’m Too Small to Be Global!
Be Fanatical About Fanatically Excited People!
High Morale = Synergy and Growth: The Ogilvy Story
Think Globally, Act Locally
High Morale Is High Morale, Anywhere You Go in the World
It’s the Death of Distance and the Birth of Unlimited Opportunity
The Future Is Here and So Are Virtual Teams
Meet Me in Cyberspace
The Glue That Bonds—Human Contact
The Americanization of Globalization
Morale at the Speed of Change
In Fast Times, Employees Don’t Need to Be Managed
It’s a Time for Managers to Act Swift and Be Brave
Manager's Checklist for Chapter 2
When Poor Retention Bruises Morale
Expect Two to Three Years Max—or Offer Something Better
Tough Managers Fight Back
Taking Care of Talent
Talent Crashes and Burnout
Companies That Lead the Way
Hire the Right People
Attitude—What You See Is What You’ll Get
Manager's Checklist for Chapter 3
Love Your People and They’ll Love Where They Work
Keep It Interesting—Redesign Jobs
Enrich the Environment with Creative Benefits
Get to the Bottom of What People Need—Ask!
The Most Powerful Way to Improve the Environment—Train Everyone!
What’s Good for the Soul Is Good for the Work Environment
Manager's Checklist for Chapter 4
Dangers of Not Measuring Employee Morale
Auditing Employee Morale
Top Three Negativity Invaders Managers’ Challenge
Manager's Checklist for Chapter 5
Solutions for the Six Most Common Morale Problems
Manager’s Morale Challenge #1: Rumors
Manager’s Morale Challenge #2: Resistance to Change and Authority
Manager’s Morale Challenge #3: Whiners and Chronic Complainers
Manager’s Morale Challenge #4: Personal Problems
Manager’s Morale Challenge #5: Defensive Attitudes Manager’
Manager’s Morale Challenge #6: Fewer Resources and/or More Demands
Develop Your Tactics for Addressing Morale Challenges
Manager's Checklist for Chapter 6
Managers Who Get It
Banking Can Be Tough on Morale
Law Enforcement—Saving Lives Saves Morale
Managers Must Re-energize Employee Morale in Tough Environments
Manager's Checklist for Chapter 7
What Do Employees Want Most?
Get Ready, Get Set, Get Assessing
The Time Is Now to Show You Care
Managers Who Listen to Their Employees Keep Morale Up, Up, Up
Bridging the Gap
Rewards, Recognition, and Praise Are Links to Higher Morale and Performance
Giving Feedback to Employees Builds Morale
Getting Feedback from Employees Builds Morale
Confidence Is Key in Achieving High Morale
The Winning Formula
Manager’s Checklist for Chapter 8
Employees’ Expectations of Managers Are
Higher than Ever
Managers Ask, “How Can I Win Back Employee Morale?”
The Day That Changed the World
People Are the Backbone
Employees Look to Their Leaders When Tragedy Strikes
Fighting Back with Confidence in Emotional Times
The Importance of Crisis Debriefing
Be Ready to Mobilize All Resources
The Human Side of Crisis
When Life Intervenes
Two Kinds of Managers in a Crisis—Which One Are You?
Navigating Toward Survival and Hope
Manager’s Checklist for Chapter 9
Managers Hold Hope High
Managers Are the Guardians of Trust
Managers Must Keep the Faith
Managers Must Believe in a Better Tomorrow
Top Companies That Promote High Morale with Hope, Trust, Faith, and Belief
Manager’s Checklist for Chapter 10
About the Author
Anne Bruce is the lead author of another popular Briefcase Book, Motivating Employees (McGraw-Hill, 1999) and author of the best-selling book, Leaders—Start to Finish: A Road Map for Developing and Training Leaders at All Levels (American Society for Training & Development, 2001). She is a popular keynote speaker and inspiring workshop facilitator known for her highly entertaining and engaging presentation style.
A former television talk show host and producer for CBS, Anne has been a featured presenter for The White House, Harvard Law School, Stanford Law School, and the London Institute of Management. Her motivational programs on leadership, customer service, the power of human potential, and an array of communications topics have been featured at worldwide business conferences, by professional associations, and in hundreds of corporations, including Coca-Cola, Sprint, Ben & Jerry’s, Southwest Airlines, Southern Company, Lanier Worldwide, Blue Cross/Blue Shield, Paine Webber, Baylor University Medical Center, the American Red Cross, the Conference Board of Europe, and the American Management Association.
For more information on workshops and keynote presentations associated with this book, visit Anne’s Web site at www.annebruce.com to get a workshop outline and details on how you can bring this program into your organization.
I like this book! Take me to Amazon.com to order a copy.
If you are a college instructor and would like to see an examination copy, please contact your McGraw-Hill sales rep. If you're not sure who your rep is, click here for the McGraw-Hill rep locator site.
