NEW MANAGERS
by Morey Stettner
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Preface
Chapter 1. The Perfect New Manager
Who's Your Model?
Rating Your Leadership
Drafting Your Own "Management Credo"
Paying the Price of Success
"Use" Your Employees -- Without Making Them Feel Used
Testing Your Assumptions
Manager’s Checklist for Chapter 1
Download pdf file of chapter 1
Chapter 2. Piercing Six Myths of Management
Myth 1: You Must Call All the Shots
Myth 2: You Can't Trust Anyone
Myth 3: You Must Remain Objective at All Times
Myth 4: You Must Defend Your Staff
Myth 5: You Cannot Back Down
Myth 6: You're the Best Teacher
Manager’s Checklist for Chapter 2
Chapter 3. How to Build Momentum in a New Job
Consistency Counts
Love at First Sight?
Score Quick Wins
Unclog "Input Channels"
Are You Ready for Anything?
Manager’s Checklist for Chapter 3
Chapter 4. Managing to Listen
Tapping the Power of Silence
What's to Learn?
The Three Steps of Listening
Fighting Off the Defensive Reflex
How's Your Body Language?
Manager’s Checklist for Chapter 4
Chapter 5. Speak Like a Leader
A Voice That Roars
Package Your Points
Prune Away Fluff
Ask the Right Questions Right
Make Your Words Sink In
Manager’s Checklist for Chapter 5
Chapter 6. The Art of Motivation
Press the Right Buttons
Moving Beyond Money
Knowledge: The Ultimate Motivator
Motivating the "Unmotivatable"
Manager’s Checklist for Chapter 6
Chapter 7. Dishing Out Criticism
Focus on Performance, Not Personality
Express Criticism as a Question
Connect Past to Future
Avoid Criticism That Bites Back
Manager’s Checklist for Chapter 7
Chapter 8. Discipline That Pays Off
What's at Stake?
Disciplining the Uncooperative Pest
How to Play Referee
When to Write Up an Employee
Getting Personal
Discipline That Sticks
Manager’s Checklist for Chapter 8
Chapter 9. The Organized Manager
Are You Running on Time?
Maximizing Each Hour
Invest in the Future
Banishing Time Wasters
Showcasing Your Organizational Skills
Making Meetings Work
Manager’s Checklist for Chapter 9
Chapter 10. The Right Way to Delegate
Loosening Your Grip
Giving Good Directions
Choosing with Care
Managing a Breakdown
Bottom-Up Delegation
Manager’s Checklist for Chapter 10
Chapter 11. Managing the Boss
Upward Communication Dangers
Caught in the Middle
Pick the Right Personality
The Magic of "Underpromise/Overdeliver"
Giving Progress Reports
Manager’s Checklist for Chapter 11
Chapter 12. Cultivating a Network
Make the First Minute Count
Tracking Your Progress
Who Knows About You?
Fighting Off Fears
Mingling with Outsiders
Manager’s Checklist for Chapter 12
ISBN for this title: 0-07-135618-5
About the Author
Morey Stettner is a writer and communication-skills consultant in Portsmouth, NH. He's the author of The Art of Winning Conversation (Prentice Hall), which shows you how to listen and win over others in your personal and professional life. He is editor of Working Smart and Executive Strategies, two monthly newsletters published by the National Institute of Business Management in McLean, VA. He also writes weekly front-page articles on effective management for Investor's Business Daily. A dynamic speaker and seminar leader, he has led hundreds of training programs across the United States on topics such as sales skills, public speaking, and attentive listening. He graduated magna cum laude from Brown University.
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