FOR MANAGERS
by Carolyn B. Thompson
Preface (download as a pdf file)
Chapter 1. Why Am I Interviewing?
Behavioral Interviewing
Interviewing: It's Not Just Asking Questions
Skills for Successful Interviews
Steps in Any Interview
Manager's Checklist for Chapter 1
Download pdf file of Chapter 1
Chapter 2. How Can I Connect with the Person I'm Interviewing?
How to Use the Platinum Rule
Discover Your Communication Style
Recognizing Communication Styles and Modifying to Adapt
Caution: Contents Under Pressure!
Planning to Modify Your Way of Communicating
Planning to Gain Information from People Who Are Different from You
Manager's Checklist for Chapter 2
Chapter 3. What Questions Should I Ask-and How?
What Types of Questions Should You Ask?
How to Decide What Questions You'll Ask
How Should You Ask the Questions?
Manager's Checklist for Chapter 3
Chapter 4. How Should I Plan for the Interview?
Setting Objectives
Determining and Setting the Environment
Determining and Setting the Plan: Agenda and Methods
Manager's Checklist for Chapter 4
Chapter 5. How Should I Prepare for the Interview
Gathering Information Before the Interview
What to Communicate in Advance to Prepare the Person
Creating and Using the Interview Tools
Legal Issues
Putting It All Together
Manager's Checklist for Chapter 5
Chapter 6. How Should I Begin and End the Interview?
The Beginning: Gaining Attention and Creating Comfort
The Ending: Gaining Commitment
Manager's Checklist for Chapter 6<
Chapter 7. What Are They Saying ... and Conveying?
Active Listening
What Are You Listening For?
Active Listening Behaviors
Getting Rid of Barriers to Listening
Manager's Checklist for Chapter 7
Chapter 8. What if They Don't Act Like I Expect?
Six Difficult Behaviors
Behaviors, Possible Causes, and Your Response
Figuring Out the Causes
Avoiding Negative Emotions
Manager's Checklist for Chapter 8
Chapter 9. How Do I Use Technology Successfully?
What's Different When Conducting Interviews Using Technology?
Telephone, Conference Calls, and Videoconferencing
Web
E-mail and Instant Messaging
Audio- and Videotaping
Manager's Checklist for Chapter 9
Chapter 10. How Do I Use the Information I've Gathered?
Methods for Clarifying When You Need Additional Information After the Interview
Making Decisions with the Information
Communicating the Decision and Creating a Positive Feeling About Your Organization
Continuously Improving Your Interviewing Skills
Manager's Checklist for Chapter 10
ISBN for this title: 0-07-139131-2
About the Author
Carolyn B. Thompson is President of TRAINING SYSTEMS, INC., a customized performance improvement and HR consulting company in Frankfort, Illinois dedicated to helping small and medium-sized organizations enhance their ability to recruit, inspire, and retain quality employees and improve performance through training (www.trainingsys.com).
She’s written articles on employee recruitment, inspiration and retention, interactive training design, and dynamic facilitation skills and contributed a chapter on customers with disabilities to the book, Americans with Disabilities Act: Access and Accommodations. She’s the editor of the monthly publication Recruit, Inspire and Retain and the author of Creating Highly Interactive Training Quickly and Effectively (TSI Publications, 2000).
She is a member of the Society for Human Resource Management, the American Society of Association Executives, the International Society for Performance Improvement, the Christian Management Association, and the International Association of Facilitators.
Visit her Web site at www.trainingsys.com
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